ICT System Administrator and Support Officer Job – KRA Staff Pension Scheme (Permanent & Pensionable)
KRA · Onsite
Job Description
KRA is seeking an experienced ICT System Administrator and Support Officer to manage, support, and maintain its Staff Scheme ICT infrastructure. The successful candidate will ensure secure, efficient, and reliable ICT operations while providing technical support to staff and stakeholders.
If you have strong ICT support experience, systems administration skills, networking knowledge, and a passion for technology, this is an excellent opportunity to join a professional organization on a Permanent & Pensionable basis.
Key Responsibilities
The successful candidate will:
- Provide day-to-day ICT support to staff, including troubleshooting hardware, software, network, and system issues.
- Set up, configure, and maintain computers, user accounts, printers, and other ICT equipment.
- Monitor and maintain the Scheme's ICT systems, networks, databases, and website to ensure reliability and security.
- Support implementation of information security, data protection, backup, and disaster recovery procedures.
- Conduct routine system maintenance, updates, and repairs in liaison with service providers where necessary.
- Provide support in management of the Scheme's website and social media platforms, including content updates and basic digital support services.
- Assist in generating ICT reports and tracking system performance and user support requests.
- Support user access management and ensure compliance with approved ICT security procedures.
- Maintain proper ICT documentation, inventory records, and asset registers.
- Liaise with vendors and service providers on ICT support, maintenance, and system improvements.
- Support business continuity and operational efficiency through effective ICT service delivery.
Minimum Qualifications
Applicants must possess:
- Bachelor's Degree in Information Technology, Computer Science, or a related field from a recognized institution.
- Minimum of Four (4) years' experience in ICT support, systems administration, or a related role.
Added Advantage
Possession of any two of the following certifications:
- CompTIA A+
- N+
- CCNA
- MCSE
- MCSA
- ITIL
- Google IT support
- Project Management
- UI/UX Design
- Any cloud certification
- AI and Machine learning
Experience in:
- Website management
- Social media support
- User support services
will be an added advantage.
Required Skills
Successful candidates should demonstrate:
- Microsoft Windows administration
- ICT support
- Systems administration
- Network administration
- Cybersecurity fundamentals
- Active Directory management
- Email administration
- Website management
- HTML
- Basic coding knowledge
- Cloud administration
- Data backup
- Disaster recovery
- ICT documentation
- Customer support
- Problem solving
- Communication skills
- Organization skills
- Vendor management
Why Join KRA?
- Permanent & Pensionable employment
- Competitive remuneration structure
- Opportunity to support critical ICT infrastructure
- Professional working environment
- Exposure to enterprise ICT systems
- Career growth opportunities
How to Apply
Step 1: Register
Visit:
https://erecruitment.kra.go.ke/login
Click Register to begin the application process.
After registration, confirm your email address using the verification email sent to your inbox.
Step 2: Log In
Return to:
https://erecruitment.kra.go.ke/login
Enter your username and password.
The system will open the Applicant Cockpit.
Step 3: Complete Your Candidate Profile
- Open Candidate Profile
- Click My Profile
- Complete all required sections
- Click Overview and Release
- Tick the confirmation checkbox
Step 4: Submit Your Application
- Open Employment Opportunities
- Click Start
- Select the ICT System Administrator and Support Officer vacancy
- Click Apply
- Complete every mandatory field
- Review and accept the Data Privacy Statement
- Click Send Application Now
Technical Support
If you experience any technical challenges, email:
If you do not receive the registration email immediately, refresh your inbox before contacting support.
Recruitment Notice
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer).
Frequently Asked Questions
Is this a permanent job?
Yes. The position is Permanent & Pensionable.
Who does this position report to?
The ICT System Administrator and Support Officer reports to the Operations Manager KRA Staff Pension Scheme.
What qualifications are required?
Applicants must possess a Bachelor's Degree in Information Technology, Computer Science, or a related field, together with a minimum of Four (4) years' experience in ICT support, systems administration, or a related role.
Which certifications are an added advantage?
Any two of the following:
- CompTIA A+
- N+
- CCNA
- MCSE
- MCSA
- ITIL
- Google IT Support
- Project Management
- UI/UX Design
- Any cloud certification
- AI and Machine learning
What technical skills are important?
Successful candidates should have experience with Microsoft systems, networking, Active Directory, HTML, cybersecurity fundamentals, cloud administration, data backup, disaster recovery, and website management.
How do I apply?
Applications are submitted through the KRA e-Recruitment Portal after completing registration and your Candidate Profile.
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LIKELY QUESTIONS - Can you walk us through your experience providing day-to-day ICT support for users across hardware, software, network, and access issues? - How have you administered Microsoft Windows environments and Active Directory, including user account creation, password resets, group policies, and access control? - Describe a time you identified and resolved a recurring network or system performance issue. What tools and steps did you use? - What is your approach to backup, restore testing, and disaster recovery for critical ICT systems? - How do you ensure ICT systems remain secure and compliant with information security and data protection requirements? - Tell us about your experience managing printers, endpoints, email administration, and general office ICT equipment in a professional environment. - What exposure have you had to website management, basic HTML updates, and supporting social media or digital communication platforms? - How do you manage ICT documentation, asset registers, vendor coordination, and reporting on support tickets or system performance? BEHAVIOURAL QUESTIONS - Tell us about a time you handled a high-priority ICT incident affecting multiple users. Model approach: Situation - Briefly describe the outage or major issue and business impact. Task - Explain your responsibility to restore service quickly and communicate clearly. Action - Mention triage, root cause isolation, stakeholder updates, workaround, escalation to vendor if needed, and permanent fix. Result - Quantify downtime reduced, users restored, and any preventive controls added. - Describe a time you improved ICT security or reduced operational risk. Model approach: Situation - Explain the security gap, weak process, or audit concern. Task - State your role in improving compliance and reducing exposure. Action - Discuss access review, patching, backup checks, endpoint hardening, password policy, awareness support, or documentation improvements. Result - Show reduced incidents, stronger compliance, or successful audit outcome. - Give an example of when you had to support a difficult user or stakeholder. Model approach: Situation - Set out the user issue and tension involved. Task - Clarify the need to resolve the issue while maintaining professionalism. Action - Highlight active listening, expectation setting, simple explanation, timely troubleshooting, and follow-up. Result - Show restored service, improved relationship, and positive feedback. - Tell us about a time you worked with an external vendor or service provider to solve a technical problem. Model approach: Situation - Describe the system issue requiring third-party support. Task - Explain your role in coordinating diagnosis, timelines, and business continuity. Action - Cover evidence gathering, logging the case, technical follow-up, testing fixes, and documenting outcomes. Result - Mention resolution time, service improvement, and lessons applied internally. SMART QUESTIONS TO ASK - What are the most critical ICT systems and support priorities for the Scheme in the first 6 to 12 months? - How is the ICT environment currently structured in terms of endpoints, servers, cloud services, network setup, and key business applications? - What are the biggest recurring support issues or operational risks the person in this role will be expected to address first? - How does the Scheme currently handle backups, disaster recovery, cybersecurity monitoring, and user access governance? - How is success measured for this role, and what would strong performance look like after the first 90 days? RED FLAGS TO WATCH FOR - Vague answers about system documentation, asset inventory, backup testing, or disaster recovery ownership. - Signs that one person is expected to handle all ICT support, infrastructure, security, website updates, and vendor management without clear prioritization or support. - Lack of clarity on security controls, escalation processes, or budget authority for replacing failing equipment and resolving recurring issues.
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Adjacent Career Paths
Roles you'd also qualify for based on this posting's requirements:
- Network Administrator — The role requires networking, troubleshooting, user support, and secure operation of enterprise ICT infrastructure.
- Systems Administrator — The candidate would already be maintaining Windows systems, Active Directory, backups, and access controls.
- IT Support Specialist — The job strongly emphasizes end-user technical support, hardware/software setup, and issue resolution.
- Infrastructure Support Engineer — The mix of systems, network, security, vendor coordination, and continuity support aligns well with infrastructure operations.