LIKELY QUESTIONS
- Can you walk us through your educational background and explain how it has prepared you for an Accounts/Revenue Officer II role at WRA?
- What steps would you follow when preparing a bank reconciliation, and how would you investigate differences between the cashbook and bank statement?
- Describe your understanding of maintaining a general ledger and why accuracy in ledger postings is important in a public sector environment.
- How would you prepare and verify a payment voucher before processing a payment or disbursement?
- What approach would you use to prepare expenditure returns and financial reports accurately and on time?
- Tell us how you would support revenue collection activities and customer invoicing while ensuring completeness and proper documentation.
- What computer applications or accounting systems have you used, and how have they helped you manage financial data efficiently?
- In a role involving tax accounting, asset registers, and reconciliations, how would you prioritize tasks when facing multiple deadlines?

BEHAVIOURAL QUESTIONS
- Tell us about a time you had to work with detailed numerical data and ensure a high level of accuracy.
Model approach: Situation - coursework, internship, attachment, or part-time finance/admin task involving large volumes of figures; Task - ensure records were accurate before submission; Action - checked source documents, reconciled totals, used spreadsheets, applied formulas carefully, reviewed anomalies, asked for clarification where needed; Result - error-free or improved accuracy, timely submission, stronger confidence from supervisor/team.
- Describe a situation where you had to meet a tight deadline for a report or financial task.
Model approach: Situation - report, reconciliation, assignment, or office return due within limited time; Task - complete accurately and submit on schedule; Action - broke work into steps, prioritized urgent items, used a checklist, coordinated with others for missing information, reviewed before submission; Result - met deadline, maintained accuracy, and demonstrated reliability under pressure.
- Give an example of when you identified a discrepancy or inconsistency in records and what you did about it.
Model approach: Situation - mismatch in figures, missing support documents, duplicate entry, or unexplained variance; Task - identify root cause and correct records; Action - traced entries to source documents, compared ledger/cashbook/supporting schedules, escalated appropriately, corrected the issue, and documented findings; Result - discrepancy resolved, records improved, and controls strengthened.
- Tell us about a time you had to learn a new system, tool, or process quickly.
Model approach: Situation - introduced to Excel functions, accounting software, ERP, or a new reporting template during school, attachment, or work; Task - become competent quickly and use it effectively; Action - sought guidance, practiced independently, reviewed manuals/tutorials, applied the tool to real tasks, and asked for feedback; Result - became productive quickly, improved efficiency, and showed adaptability.

SMART QUESTIONS TO ASK
- What are the main performance expectations for someone in this role during the first 6 to 12 months?
- Which financial management or revenue systems does WRA use, and what training is provided to new officers?
- How is work typically split across expenditure returns, reconciliations, invoicing, and revenue support within the team?
- What are the most common challenges the team faces in revenue administration or payment processing, and how can a new officer add value quickly?
- What does career progression look like for an Accounts/Revenue Officer II within WRA and the wider public finance structure?

RED FLAGS TO WATCH FOR
- Vague answers about training, supervision, or onboarding for an entry-level role.
- Signs of weak controls, such as unclear approval processes, poor documentation, or informal handling of payments and reconciliations.
- Unrealistic workload expectations with little clarity on priorities, systems support, or team structure.